At Metrica Movil we distinguish

Four Main Areas

With 100% trained and competent personnel that provide a personalized experience to our clients. We want our employees to have a limitless mindset that believes in winning as a team, doing the right thing to get great results, and getting better, faster, and stronger each year.

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Data Intelligence

The technological heart of Metrica Movil is the development and integration of solutions.

Thanks to our data intelligence team, we supply and generate value-added IoT solutions and tailor them to our customers needs with a hardware and software integration approach with visibility on MyGeotab.

Solutions Factory

  • We adapt existing solutions
  • We collaborate with third party hardware design and development companies.
  • Any project to be integrated is designed and developed by Metrica Movil.

Performance Innovators in Technical Service (PITS)

PITS is made up of a specialized team whose purpose is to provide personalized attention to corporate accounts that have operations distributed nationwide.

Main activities

  • Main channel of communication between the external client and Metrica Movil's technical service.
  • Promote and monitor new tests, projects and developments.
  • Coordination of internal and external meetings regarding needs, concerns and follow-up.
  • Preparation of MyGeotab reports according to your needs.
  • Escalate any anomaly or SLA violation.
expansion

On-Site Services

Without the right support, the best technology is not enough and companies does not survive. Quality control and validations ensure the correct use of the technological tools.

Team whose objective is to be the pillar of Metrica Movil in the execution and installation of the solutions offered to our clients at a national level, complying with high quality standards, guaranteeing a timely service that ensures the operability of its units.

On-Site Services Activities:

  • Installations
  • Revisions
  • DEMOS
  • Special Tests (IOT Area - Data Intelligence)
  • Evaluation of New Vehicle Models / Connectivity Tests.
  • Application of New Technologies on Site
  • Training
  • OEMs release of installation processes

Total Experience

Our priority is to look beyond the obvious to find the best solutions, and to help make our products, processes and services more practical and user-friendly.

Customer Service technical team that promotes Metrica Movil. Our goal is that our clients value us and become promoters of our brand and culture.

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Autonomous help

We have a Knowledge Centered Service (KCS) with resources:

  • Videos
  • Manuals
  • Community forum of experts in the use of our technological tools
Personalized Support

Our help desk services are available to users through various means of contact:

  • Telephone Call Center
  • E-mail
  • Chat with customer service agents to answer questions and support in the use of our technological tools

Users have a chat-bot that allows them to receive dynamic advice on common questions and concerns.