At Métrica Móvil we distinguish

Four Main Areas

With 100% trained personnel to provide a personalized experience to our clients in fleet monitoring. We want our associates to have a limitless mindset that believes in winning as a team, doing the right thing to get great results, and being better, faster, and stronger each year.

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Métrica Móvil
personalized experience, telemetry solutions
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Data Intelligence

The technological heart of Métrica Móvil is in the development and integration of solutions.

Thanks to our data intelligence team, we supply and generate value-added IoT solutions and adapt them to the needs of clients with a hardware and software integration approach with visibility in MyGeotab.

Solutions Factory

  • We adapt existing solutions
  • We collaborate with third party hardware design and development companies.
  • Any project to be integrated is designed and developed by Metrica Movil.
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Customer Care

PITS is made up of a specialized team whose purpose is to provide personalized attention to corporate accounts that have operations distributed nationwide through our telemetry devices.

Main activities

  • Main channel of communication between the external client and the Métrica Móvil technical service.
  • Promote and monitor new tests, projects and developments.
  • Coordination of internal and external meetings in response to needs, concerns and follow-up.
  • Preparation of MyGeotab reports according to your needs.
  • Escalate any anomaly or SLA violation with the responsible department.

Complementary Objectives

  • Discover and integrate the needs of the different areas of the client that could obtain benefits from vehicle telemetry in such a way that tests, projects, developments, etc. are promoted.
  • Ensure that users know and properly use the tools implemented in their fleet to achieve maximum benefit.
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On-Site Services

Without the right support, the best technology is not enough and the company does not survive. Quality control and validations make it possible to take advantage of the technological tools of the vehicle telemetry system.

Team whose objective is to be the pillar of Métrica Móvil in the execution and installation of the solutions offered to our clients at a national level, complying with high quality standards, guaranteeing a timely service that ensures the operation of their units.

Site Services Activities:

  • Installations
  • Reviews
  • DEMOS
  • Special Tests (IOT Area -Data Intelligence)
  • Evaluation of New Vehicle Models / Connectivity Tests
  • Application of New Technologies on Site
  • Training
  • OEMs release of installation processes
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HelpDesk

Our priority is to look beyond the obvious to find the best solutions, and to contribute so that our products, processes and services are increasingly practical and easy to use.


Technical customer service team and to promote Métrica Móvil services. Our goal is for our customers to come to value us and become promoters of our brand and our culture. In Métrica Móvil we get a personalized experience to clients

soluciones en telemetría
Autonomous help

We have a Knowledge Centered Service (KCS) with various resources:

  • Videos
  • Manuals
  • Community forum of experts in the use of our technological tools
Personalized Support

Our help desk services are available to users through various means of contact:

  • Telephone Call Center
  • Email
  • Chat with customer service agents to answer questions and support in the use of our technological tools

Users have at their disposal a chat-bot that allows them to receive dynamic advice on common doubts and concerns